How to Order Replacement Parts

Keeping your Acme ProClean V12 in peak condition sometimes means replacing a worn or damaged component. This guide explains how to identify which part you need, find the right replacement for your model, and place your order.

Commonly Replaced Parts

Part	Typical Replacement Interval	Signs It's Due
HEPA Filter	12 months (with monthly washing)	Persistent suction loss after washing; visible tears; "Replace Filter" app alert
Brush Roll	12–24 months	Bristles visibly worn flat; brush roll won't spin freely after cleaning
Dustbin Seal	As needed	Visible cracking or deformation; suction loss without obvious blockage
Battery	2–4 years	Runtime drops below 42 min (Eco, full charge); "Battery Health" app alert below 70%
Charging Dock Cable	As needed	Fraying, kinks, or intermittent charging
Floor Head Wheels	As needed	Wheels not rolling smoothly; scratching hard floors

Finding Your Model Number

Before ordering, confirm your exact model to ensure part compatibility. Your model number appears:

• On the label on the rear of the main unit, below the battery compartment (e.g., AV12-SG for the ProClean V12 Singapore variant)
• In the Acme app under My Products → Product Details
• On your original purchase receipt or confirmation email

Important: Acme sells several V12 variants (standard, cordless, whole-home). Parts are model-specific — particularly the battery and brush roll. Always verify your exact model before ordering.

Using the Parts Finder

1. Go to acmevacuums.com/parts.
2. Enter your model number in the Parts Finder search field.
3. The finder will display every compatible part for your model with photos, part numbers, pricing, and stock availability.
4. Select the part you need and add it to your cart.

If your model number isn't found, use the serial number lookup — enter your full serial number and the parts finder will identify your model automatically.

Ordering Process

1. Add required parts to your cart at acmevacuums.com/parts.
2. Sign in to your Acme account (or check out as a guest — though account orders are easier to track).
3. Select your delivery address and shipping method.
4. Complete payment. You'll receive an order confirmation email with a tracking number once dispatched.

Delivery Times

Standard shipping	3–5 business days
Express shipping	1–2 business days
Free standard shipping	On orders over $30

Warranty Parts vs Out-of-Warranty Parts

If the part you need is failing due to a manufacturing defect within your warranty period, you may be entitled to a free replacement part under warranty rather than paying for it. Before purchasing, submit a warranty claim describing the faulty component — our team will assess whether it's covered.

Normal wear items (filters, brush rolls, seals) are consumables and are not covered under warranty regardless of age.

Installing Replacement Parts

Genuine Acme replacement parts ship with installation instructions specific to your model. Most common replacements (filter, brush roll, dustbin seal) can be completed at home in under 5 minutes without tools. If you need additional guidance, our Help Center has dedicated installation guides for each part type.