The Acme app (available on iOS and Android) enhances your ProClean V12 experience by providing real-time battery status, filter care reminders, firmware updates, and maintenance history. This guide walks you through the setup process.
Requirements
- iOS 14 or later, or Android 9 or later
- Bluetooth 5.0 or later enabled on your phone
- An Acme account (free — create one at acmevacuums.com/account)
- Your vacuum must be charged to at least 20% before pairing
Step 1: Download the Acme App
Search for "Acme Vacuums" in the App Store or Google Play Store. Download and install the free app.
Step 2: Create or Sign In to Your Acme Account
- Open the app and tap Sign Up if you don't have an account, or Sign In if you already registered your product online.
- Follow the prompts to verify your email address.
Step 3: Pair Your Vacuum
- On the app home screen, tap Add Device.
- Select ProClean V12 from the device list.
- Switch on your vacuum — it will automatically enter pairing mode when first connected to the app (solid blue LED on the handle).
- On your phone, enable Bluetooth if not already on. The app will scan and find your vacuum automatically.
- Tap Connect when your vacuum's serial number appears on screen.
- The LED will flash blue twice to confirm pairing is complete.
What the App Shows
- Battery level — precise percentage, not just the 5-segment bar
- Filter health — days since last wash, alert when due
- Brush bar status — alert when tangled hair is detected
- Usage history — runtime per session over the past 30 days
- Firmware updates — notified and installed via the app
Troubleshooting App Connection
- Vacuum not found during scan: Ensure Bluetooth is on, the vacuum is switched on, and you are within 2 metres of the device.
- Pairing fails repeatedly: Force-close the app, restart your phone's Bluetooth, and try again.
- App shows "device offline" after pairing: Move closer to the vacuum. The app requires Bluetooth range (approximately 10 metres clear line of sight).
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