How to Connect Your Acme Vacuum to the Acme App – Acme Vaccums

The Acme app (available on iOS and Android) enhances your ProClean V12 experience by providing real-time battery status, filter care reminders, firmware updates, and maintenance history. This guide walks you through the setup process.

Requirements

iOS 14 or later, or Android 9 or later
Bluetooth 5.0 or later enabled on your phone
An Acme account (free — create one at acmevacuums.com/account)
Your vacuum must be charged to at least 20% before pairing

Step 1: Download the Acme App

Search for "Acme Vacuums" in the App Store or Google Play Store. Download and install the free app.

Step 2: Create or Sign In to Your Acme Account

Open the app and tap Sign Up if you don't have an account, or Sign In if you already registered your product online.
Follow the prompts to verify your email address.

Step 3: Pair Your Vacuum

On the app home screen, tap Add Device.
Select ProClean V12 from the device list.
Switch on your vacuum — it will automatically enter pairing mode when first connected to the app (solid blue LED on the handle).
On your phone, enable Bluetooth if not already on. The app will scan and find your vacuum automatically.
Tap Connect when your vacuum's serial number appears on screen.
The LED will flash blue twice to confirm pairing is complete.

What the App Shows

Battery level — precise percentage, not just the 5-segment bar
Filter health — days since last wash, alert when due
Brush bar status — alert when tangled hair is detected
Usage history — runtime per session over the past 30 days
Firmware updates — notified and installed via the app

Troubleshooting App Connection

Vacuum not found during scan: Ensure Bluetooth is on, the vacuum is switched on, and you are within 2 metres of the device.
Pairing fails repeatedly: Force-close the app, restart your phone's Bluetooth, and try again.
App shows "device offline" after pairing: Move closer to the vacuum. The app requires Bluetooth range (approximately 10 metres clear line of sight).